FAQ

For current COVID-19 health and safety information, please contact your local Tender Greens directly. Our teams follow local guidance and can answer questions about pickup and dining.

Yes, we offer delivery. You can place an order directly through our website or mobile app. Additionally, our food is available for delivery through third-party services like Uber Eats. 

We don’t take reservations at any locations, we are happy to hold a table for parties larger than 6. Please contact your local Tender Greens to do so.

Yes we do! Join today by downloading our app: https://apps.apple.com/us/app/tender-greens/id1250311417

Yes, we offer gift cards! You can purchase physical gift cards at any of our restaurant locations. Additionally, digital gift cards are available online at tendergreens.securetree.com.

Starting on January 29, 2018, we will transition to a cash-free restaurant. The reason why is because it’s the future! The percentage of our cash transactions are in the single digits, yet you (our guests) and our team are spending significant amounts of time because of it. You’ll get your food faster, our team gets back hours of their day, and it’s better for the environment. Read more detail about our transition to cashless and why on our blog: https://www.tendergreens.com/faq/

We love to give back and meet as many requests as possible, however, we won’t be able to support them all – even though we wish we could! Our community efforts are based on: (1) Foster Youth, (2) Food & Environmental Sustainability, (3) Education & Community Groups, (4) Health & Wellness. If your group/event meets one of these, send us your request using the Contact Us form.

Sure. Will you be there every day and tell all your friends? Please Contact Us and tell us where you think we should open.

All of our restaurants are company owned and operated.

Our team is here to help! Please try the store you ordered from directly by phone – the number is listed on our locations page.

Ack! Sorry we messed up. Until we become cyborgs, mistakes will occasionally happen. Call the restaurant you ordered from to get a replacement with your correct order. If it’s too late to correct your order, please send us a note in Contact Us. Let us know what happened and where. We’ll make it up to you, promise!

It’s possible the email made its way to your spam folder. If you still can’t locate the confirmation, hit us up on the contact form.

Sorry for the technical difficulties. Please call the store to place your order. Thanks for letting us know in the Contact Us form and we’ll fix it.

Yes, please send us a request in Contact Us with the restaurant location, date, time, name on the order, what you ordered, and last 4 digits of your credit card #.

Yes we do! Order online at catering.tendergreens.com. Would you like some additional help? Our catering concierge can help you, email catering@tendergreens.com

Yes, and it’s encouraged, at catering.tendergreens.com

Our catering and standard ordering platforms are actually separate. Although you may opt to use a single email address for each account, the order history on the catering side and standard ordering side are not linked in any way.

Yes we do! We work with various third party partners to fulfill our catering deliveries to make ordering as convenient as we can.

Arrange your order for pick up.

We request a 15-hour advance notice for catering orders. For same day orders, call the Tender Greens nearest you to inquire. We’ll try our best to make it happen but it depends on the size of your catering.

When it comes to our plate offerings, we recommend using them as the base for your order. If you are feeding 40 people, it is recommended you order plates for all 40 guests. You can then add on additional sides and proteins from there. Remember, it is always best to have a little extra as opposed to not enough!

15-20% is always a nice gesture. We appreciate your generosity.

You do not need them, but if you have your own chafing dishes and sternos you’d like to use to keep the food hot, please request aluminum pans for your order. Catering orders generally come in recyclable heat resistant plastic containers.

Yes, it’s included at no extra cost but please let us know that you would like them.

Buffet style in recyclable containers.

Our catering plates are priced per person but served family style. They come with protein and two sides for all guests to enjoy. Let’s say you are feeding 10 people and elect chicken, steak, mashed potatoes and roasted vegetables for your offerings. Your order would be received as follows: 5 chicken, 5 steak, 10 mashed potatoes, 10 roasted vegetables. We hope that helps.

Changes to catering orders can only be made when placed under a personal account up to 24 hours in advance. If checking out as a guest, no further changes or adjustments can be made. For further assistance, please contact catering@tendergreens.com.

All food is made in house from scratch so we do require at least six (6) hours’ notice if you have a need to cancel your order without penalty. Cancellations given less than six (6) hours’ notice prior to your order time will be subject to a cancellation charge of 50% of the anticipated balance on the order.

We’ve done a few weddings TG style. Email catering@tendergreens.com and let’s see if we can make Tender Greens part of your big day. While we will do our best to make it work for your big day, please know that we are not a full-service wedding caterer.

Cool! We love a good party. We’ll even hook you up with your own private chef to cook for your party. Call your nearest Tender Greens and speak with the Chef, or email catering@tendergreens.com and let’s make it happen.

Yes. Please contact our catering concierge who can help set up your account and catering orders. catering@tendergreens.com

Please reach out to our catering concierge (catering@tendergreens.com) and a member from our team would be happy to help.

You can order from our website by clicking Order Online or go to order.tendergreens.com. You can also place an online order using our Tender Greens app, available for download for iOS or Android. The account login is the same for online ordering and the mobile app.

If you’ve visited within the last 7 days, use the app to scan the barcode at the bottom of your receipt. If your purchase is older than 7 days, we’re currently unable to retroactively record past purchases.

We currently accept Apply Pay. Digital gift cards are available online at tendergreens.securetree.com.

We have a lot of special news and promos coming up, so the best way to keep up to date is by following us at @TenderGreens on Instagram and by subscribing to our email list.

Nope! We hate spammy emails as much as you do. We’ll keep the emails to things you need to know, such as new menu items and exciting upcoming events. We will never sell or give your email to anyone. You can learn more about our Privacy Policy at https://www.tendergreens.com/legal-information/#tg-priv-pol.

We take our guests’ personal information very seriously. You can review our Privacy Policy at https://www.tendergreens.com/legal-information/#tg-priv-pol.

Please email tech@tendergreens.com.

You’ll receive rewards for every 50 points you earn in Fan, and even bigger and better rewards for every 100 points you earn in Friend – like a thermos and tote bag. Once you reach Family, you’ll receive the 10% Off Everything and Kids Eat Free rewards!

You can earn points every time you eat with us by ordering through the app, scanning at the register, or scanning the receipt barcode. The more points you earn, the more rewards you get. Just download our app to start! Learn more about our loyalty program at app.tendergreens.com.

You can join by downloading our app or signing up for an online ordering account on order.tendergreens.com.

You can earn points by ordering online or through the app, scanning your app at the register or scanning the barcode at the bottom of your receipt within 7 days of your purchase. You can earn additional points by referring a friend or connecting your Facebook profile to your loyalty account.

Items not eligible to earn points on include, but are not limited to, beer/wine, catering orders, third-party delivery orders, tax and tip.

You can view your current point balance under the Rewards tab on our app, or by viewing your account info on order.tendergreens.com.

You can find your unexpired perks under the Rewards tab of the app by tapping on the Redeem button. If you were gifted a reward that is not showing up in your app, please contact us at guestcare@tendergreens.com.

Yes, we made a few changes to our new and improved loyalty program. You can find more info at app.tendergreens.com.

If your reward isn’t showing up on the app, or you’re having trouble redeeming it, please contact guestcare@tendergreens.com and we’ll help you right away.

You can redeem your rewards directly in the app when ordering online, or by scanning the app at the register.

No, you can only redeem one reward every four hours.

You can invite friends to join our loyalty program by sending them your unique invite code, which can be found in the main menu of the app. Your friends earn 5 points and a free cookie for entering your referral code when signing up, and you earn the same when your friends make a purchase and earn their first loyalty points.

Yes, your points expire on the anniversary of your signup date. But don’t worry, we’ll let you know when your points are expiring soon too.

Please email guestcare@tendergreens.com.

We’re so glad you asked. We love every opportunity to learn and grow from your experiences. Please send us a note using the feedback category on the contact form and we will be in touch. Or, send us email to guestservices@tendergreens.com

Yikes! We don’t use synthetic pesticides on our produce, so occasionally a rogue bug clings on tight and doesn’t get washed out during the multiple vigorous washing sessions. Something else? Thank you for letting us know. Please Contact Us, tell us which location you were at and include a picture if you can.